❓ Frequently Asked Questions (FAQ) – Artwork Genix
1️⃣ What is vector artwork?
Vector artwork is a digital design made from scalable lines and shapes instead of pixels. This means your artwork can be resized to any size without losing quality — perfect for printing on T-shirts, banners, logos, and more.
2️⃣ Can you convert low-quality images into vector files?
Yes! We specialize in converting blurry or low-resolution images (JPG, PNG, BMP) into high-quality, scalable vector files like AI, EPS, SVG, and PDF — all manually traced for perfect results.
3️⃣ What file formats do you provide?
We deliver artwork in multiple formats depending on your needs:
AI, EPS, SVG, PDF – For vector files
PNG, JPG – For print
DST, PES, EMB – For embroidery digitizing
Just let us know your preferred format when ordering.
4️⃣ How fast can you deliver the designs?
We typically deliver most artwork within 12–24 hours, depending on the complexity of your project. Rush orders are also available — please contact us for urgent jobs.
5️⃣ Do you provide embroidery digitizing?
Yes! We offer manual embroidery digitizing services for all types of apparel. We create DST, PES, EMB, and other machine-ready formats with optimized stitch paths for smooth production.
6️⃣ What is DTF and DTG artwork?
DTF (Direct to Film) artwork is print-ready design for DTF printers, often in PNG format with transparent backgrounds and proper color setup.
DTG (Direct to Garment) artwork is prepared for direct digital printing on garments using high-resolution, layered artwork files.
We create both with proper setup for vibrant and accurate printing.
7️⃣ Do you accept custom vector design requests?
Absolutely! We create new custom vector illustrations and designs from scratch — logos, mascots, t-shirt prints, and more. Share your idea or sketch, and we’ll create unique artwork tailored to your needs.
8️⃣ What if I need revisions?
We offer free unlimited revisions until you’re 100% satisfied with the final artwork. Your satisfaction is our priority!
9️⃣ How can I send my files or place an order?
Simply use our “Upload Artwork” form or contact us via WhatsApp or email. Once we receive your files and instructions, we’ll confirm and start working on your project.
🔟 What payment methods do you accept?
We accept payments via:
PayPal)
UPI
Stripe (coming soon)
Secure payment options are available after your order confirmation.
📞 Still have questions?
Contact us anytime via email and WhatsApp